POLICIES
Direct Cedar Policies
At Direct Cedar Supplies, we believe a great customer experience goes beyond delivering premium cedar shakes and shingles, it’s also about being clear, fair, and easy to work with at every step. Whether you’re a homeowner tackling a renovation or a roofing contractor managing large commercial orders, our policies are designed to give you confidence from the moment you place your order to long after it’s delivered.
We’ve been manufacturing and brokering cedar shakes and shingles from the Fraser Valley of British Columbia for over 20 years, and that experience is reflected in the straightforward, transparent policies we stand behind.
Please take a moment to review the sections below. If you have any questions, our team is always happy to walk you through the details — just give us a call at (877) 850-1767 or email us at sales@directcedarsupplies.com.
Shipping
Learn how we handle LTL and full truckload shipments, freight rates, customs charges, and delivery to any address across North America and beyond.
Terms of Sale
Our Terms of Sale outline the conditions that govern every purchase, including order confirmation, pricing, invoicing, and your rights as a buyer.
Terms of Use
Covers the rules and guidelines for using our website, including intellectual property, acceptable use, and disclaimers.
Warranty
Our cedar products are built to last. Review the warranty terms that back the quality of every shake and shingle we supply.
Return Policy
Not quite right? Find out how to initiate a return, what products are eligible and what to expect in terms of timelines and refunds.